Last updated: April 27, 2026 | Effective from: April 27, 2026
1. Introduction
RaddyananaRepair ("RaddyananaRepair", "we", "us", "our"), a Proprietorship Firm owned by Rahul Pundir Raddy Anana and operating through the website raddyananarepair.shop, is committed to protecting the privacy of our customers, website visitors, and service users across Tamil Nadu. This Privacy Policy explains how we collect, use, store, share, and protect your personal information in compliance with the Information Technology Act, 2000 (IT Act), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules), and the Digital Personal Data Protection Act, 2023 (DPDPA).
2. Information We Collect
We collect the following categories of personal information when you use our website, contact us, or avail our furniture repair services:
- Identity Information: Full name, as provided when booking a repair or requesting an estimate.
- Contact Information: Phone number, email address, and physical address (for doorstep service visits).
- Service Information: Type of furniture, nature of damage, photographs of furniture shared via WhatsApp or email, preferred repair options, and service history.
- Location Information: City, area, and pin code for service delivery scheduling.
- Payment Information: Transaction IDs, payment method (UPI, cash, bank transfer), and invoice details. We do not store credit/debit card numbers.
- Technical Information: IP address, browser type, device type, operating system, pages visited, time spent on pages, and referral source — collected automatically through cookies and server logs.
- Communication Records: WhatsApp messages, emails, phone call logs (duration only, not recordings), and form submissions.
3. How We Use Your Information
Your personal information is used exclusively for the following purposes:
- To schedule and deliver furniture repair services at your location.
- To prepare and share repair estimates, invoices, and receipts.
- To communicate with you about service status, technician arrival, and follow-up.
- To maintain service records for warranty claims and repeat service requests.
- To improve our website, services, and customer experience through analytics.
- To comply with legal obligations under Indian law, including tax and GST requirements.
- To send service-related notifications (not marketing) via SMS, WhatsApp, or email.
4. Legal Basis for Processing
Under the DPDPA 2023, we process your personal data based on the following lawful grounds:
- Consent: You provide consent when you submit a form, send us a WhatsApp message, or share furniture photographs.
- Contractual Necessity: Processing is necessary to fulfil our service agreement with you.
- Legitimate Interest: We may process data for business improvement, fraud prevention, and service quality assurance.
- Legal Obligation: We retain certain data as required by tax laws, GST regulations, and the IT Act.
5. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:
- Service Technicians: Your name, phone number, and address are shared with assigned technicians solely for service delivery.
- Payment Processors: Transaction data is shared with UPI/payment gateway providers for payment processing.
- Legal Authorities: If required by law, court order, or government authority under Indian jurisdiction.
- Business Transfers: In the event of a merger, acquisition, or sale of business assets, your data may be transferred to the successor entity.
6. Data Retention
We retain your personal information for the following periods:
- Service records and invoices: 7 years (as required by Income Tax Act and GST regulations).
- Contact information: Until you request deletion or 3 years after last interaction, whichever is earlier.
- Website analytics data: 26 months from collection date.
- WhatsApp and email communications: 2 years from date of communication.
7. Your Rights Under DPDPA 2023
As a data principal under the DPDPA 2023, you have the following rights:
- Right to Access: Request a summary of your personal data we hold.
- Right to Correction: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.
- Right to Withdraw Consent: Withdraw consent at any time by contacting us.
- Right to Grievance Redressal: File a complaint with our Grievance Officer or the Data Protection Board of India.
8. Data Security
We implement reasonable security practices as required under the SPDI Rules, including:
- Encrypted data transmission (HTTPS/SSL) on our website.
- Access controls limiting data access to authorised personnel only.
- Regular security reviews and updates to our systems.
- Secure storage of physical records in locked facilities.
9. Cookies
Our website uses cookies for functionality and analytics. For detailed information, please refer to our Cookie Policy.
10. Children's Privacy
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.
12. Grievance Officer
In accordance with the IT Act 2000 and SPDI Rules, our Grievance Officer is:
- Name: Rahul Pundir Raddy Anana
- Email: info@raddyananarepair.shop
- Phone: +91 96520 25630
- Address: 1, Grand Southern Trunk Rd, Meenambakkam, St.Thomas Mount, Tamil Nadu 600016, India
Grievances will be acknowledged within 24 hours and resolved within 30 days of receipt.
13. Contact Us
For any privacy-related questions or requests, contact us at:
- Email: info@raddyananarepair.shop
- Phone: +91 96520 25630
- Address: 1, Grand Southern Trunk Rd, Meenambakkam, St.Thomas Mount, Tamil Nadu 600016, India