This Cancellation and Refund Policy outlines the terms under which you may cancel a furniture repair service booked with RaddyananaRepair and the refund conditions that apply. We aim to be fair and transparent in all our dealings, in compliance with the Consumer Protection Act, 2019.
You may cancel a service booking at any time before the technician arrives at your location. No charges apply for cancellations made before the technician departs for your address. To cancel, call +91 96520 25630 or WhatsApp us.
If the technician has visited and provided an estimate, but work has not yet started, you may cancel without any charges. The inspection is always free.
If repair work has already commenced, cancellation is subject to the following:
We may cancel or reschedule a service in the following circumstances:
In case of company-initiated cancellation, any advance payment will be refunded in full within 7 business days.
Refunds are processed within 7-10 business days from the date of approved cancellation. Refunds are issued to the original payment method (UPI, bank transfer). Cash payments are refunded via bank transfer to the account provided by the client.
If a repair fails within the 6-month warranty period, we will re-do the work at no charge. This is a warranty service, not a refund. Refunds are only applicable in the scenarios described above.
If you are unsatisfied with our cancellation or refund decision, you may escalate to Rahul Pundir Raddy Anana at info@raddyananarepair.shop. We aim to resolve all disputes within 15 business days. If unresolved, disputes are subject to arbitration under the Arbitration and Conciliation Act, 1996, with Chennai as the seat of arbitration.
For cancellation or refund requests, contact us at info@raddyananarepair.shop or call +91 96520 25630.