Last updated: April 27, 2026 | Effective from: April 27, 2026
1. Overview
This Communication Policy outlines how RaddyananaRepair communicates with clients, the channels we use, response time commitments, and your preferences regarding communications.
2. Communication Channels
- Phone: +91 96520 25630 — Available Monday to Saturday, 8:00 AM to 7:00 PM IST.
- WhatsApp: +91 96520 25630 — Our primary communication channel for service updates, photo sharing, and quick queries. Available during business hours.
- Email: info@raddyananarepair.shop — For formal communications, estimates, invoices, and complaints.
- Website Form: raddyananarepair.shop/contact.html — For service requests and enquiries.
3. Response Time Commitments
- Phone calls: Answered within 3 rings during business hours. If missed, we call back within 30 minutes.
- WhatsApp messages: Responded within 1 hour during business hours.
- Emails: Responded within 4 hours during business hours, or by next business day if received after hours.
- Website form submissions: Acknowledged within 2 hours during business hours.
- Complaints: Acknowledged within 24 hours, resolved within 7 business days.
4. Service Updates
During an active service, you will receive updates via WhatsApp at the following stages:
- Booking confirmation with technician details.
- Technician departure notification (30 minutes before arrival).
- Inspection report with photos and estimate.
- Work progress updates (for multi-day or workshop jobs).
- Completion notification with before/after photos.
- Payment receipt and warranty card.
5. Marketing Communications
We do not send unsolicited marketing messages. We may occasionally send:
- Service reminders (e.g., annual termite check-up reminder).
- Seasonal offers relevant to your previous service type.
- Important service announcements (holiday schedules, new service areas).
You can opt out of all non-essential communications by replying "STOP" to any WhatsApp message or emailing us at info@raddyananarepair.shop.
6. Language
We communicate in English and Tamil. If you prefer communication in Tamil, please let us know at the time of booking.
7. Recording and Documentation
Phone calls may be recorded for quality assurance and training purposes. WhatsApp conversations and emails are retained for 2 years for service records. All communication records are handled in accordance with our Privacy Policy.
8. Complaint Escalation
If you are not satisfied with our response, you may escalate your concern:
- Level 1: Customer service team at +91 96520 25630 or info@raddyananarepair.shop.
- Level 2: Proprietor — Rahul Pundir Raddy Anana at info@raddyananarepair.shop.
- Level 3: Written complaint to our registered address at 1, Grand Southern Trunk Rd, Meenambakkam, St.Thomas Mount, Tamil Nadu 600016, India.
9. Do Not Disturb (DND)
We respect DND preferences registered with TRAI. Service-related transactional messages (booking confirmations, technician updates, payment receipts) are exempt from DND as they are essential service communications. Marketing messages are not sent to DND-registered numbers.
10. Contact
For communication preferences or concerns, contact us at info@raddyananarepair.shop or call +91 96520 25630.